What if you have a question about the hair? Any questions you may have concerning Hair Studio & Company products, feel free to contact us via email.
What is natural color hair ? Our virgin natural hair color will be similar to black in color #1B and #2 in color.
What is the process after ordering? After order has been placed, you will receive an email with confirmation receipt and order number. Once your order is successfully placed, your order will be processed within 48-72 business hours. After processed, order will be shipped. We use USPS and FedEx* for shipping, and your signature is required**. ( All orders are processed Monday-Saturday during normal business hours. Orders placed after business hours, on Sunday or holidays, will be processed the following business day.)
Do you offer refunds? Due to the nature of our products, we don't provide refunds. Please ensure your order is accurate.
What is the shipping time? Shipping time is separated from processing time. Order typically take 3-7 business days. (Please note your order may be processed and shipped sooner than stated above. We post an approximately processing/shipping time to allow us to produce the best quality products. This ensures your product is in the best condition and avoids any need of returns due to poor quality.)
How many Bundles recommended? Two bundles 10" -18". Three bundles 20"-26. Four bundles 28"-30". (Keep in mind the longer the length, the shorter the weft)
What is the lifespan? Lifespan 3 years + with proper care. (Follow our Hair Care Tips)