EXCHANGE & POLICY
EXCHANGE & POLICY
**All Sales Are Final**
PLEASE THOROUGHLY READ OUR EXCHANGE POLICY PRIOR TO PURCHASE
Due to the nature of our human hair business once order is placed we do not offer cash refunds, exchange only for Matting. Exchanges are only available within 7 days of your signature. Hair Studio&Co will not accept or exchange any items that have been Unwrapped, combed, brushed, fingers ran through hair, colored from it's natural state, inches, changed of mind or altered in anyway will not be accepted! If you have a problem with your order you must contact us via email Heavenlyessential.llc@gmail.
Ship your Exchange to:
P.O. BOX 83025
Conyers, GA 30013
Product MUST be sealed in the original packaging (including: invoice, tags, and gifts items) you are responsible for exchange cost and we recommend you use shipping provider USPS with tracking and/or insurance to protect your package. Hair Studio&Co is not responsible for lost exchanges. Merchandise must be physically received and scanned back into inventory before an exchange can take place. Exchange will only be on original order.
Unfortunately, we must first receive and thoroughly inspect (Allow 48 hours upon receipt) the product because sometimes people who've never used Remy hair many view tangling for matting, upon verification of the problem we will bear the cost and send out a product replacement. Exchange process could take up to 4-7 days, not including weekends and/or holidays.
***Please note federal law we adhere to strict policies in regards to Health Regulation and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all exchange policies are VOIDED. ***All Sales Are Final***